We hope to create a technology atmosphere that will inspire all students. Please take time to review the contact information below if you need assistance from the IT Department.
Daisy Powell – System Design Manager Support Services
Rickey Jones – Network Manager Network Support
Dracy Peters – Technical Services Manager PC Computer Repair
John Keith – System Designer Manager Programming
Brandy Blanchard –Project Manager Wiring/Phone Data Drop Request
Contact the Help Desk for Request listed below at 318.603.6418
Microsoft Outlook Email
OnBase Document Imaging
Password Resets for 3270
Information Technology Fax Number – 318-603-6407
When connecting your computer(s), be sure the power and monitor cables (Blue End) is securely seated.
If there are multiple computers connected to a switch, be sure each computer has only one Ethernet cable (Blue or Black) going to a single port on that switch. Discard all additional cables that are not connected.
From the switch, there should be a single cable connecting to a wall Ethernet plug for network connectivity.
Test the computer by logging in with a generic student account and open an internet browser such as internet explorer, Firefox, or google chrome.
All schools have a Point of Contact (POC) that has completed the IncidentIQ user training and POC (agent) training and an Information Technology (IT) Department assigned technician. The IT computer technician works closely with the POC on prioritizing the work requests submitted by teachers and staff and identifying needed computer resources. If you need to update or change your POC designee, please contact Dracy.
All technology repair requests should be submitted using IncidentIQ.
IncidentIQ can be accessed via Login (classlink.com):
Login using the first part of your email
Password is email password
Select the asset with the issue, then select submit ticket, select the category that best describes the issue you are having, add details describing your issue, fill in your room
Click “Submit Ticket”
Reporting Network Problems
If you cannot get to the internet after checking all connections, please fill out a work order using IncidentIQ and your school technician will assist.
If you are unable to fill out a work order contact your POC or school administrators via phone or other means.
If the entire school is losing connection to the internet, please email email@example.com for faster resolution.
If there is no network connection call Helpdesk (603-5489) or Rickey Jones (603-5604) for faster resolution.
For telecommunication (Phone) issues, please fill out a work order using IncidentIQ and send an email to Christopher Lindgren (firstname.lastname@example.org).
For wireless networking issues place a ticket in IncidentIQ
Support Contact Information (Preferred Method-Email)
Donna Craven (email@example.com and 603-6418) [JCampus, email, login password retrieval or reset].
IT HELP DESK (firstname.lastname@example.org and 603-5489) [Computer and Network Support].
Rickey Jones (email@example.com and 603-5604) [Telecommunications emergencies, network connection issues, wireless, website and application access, network abuse, and email issues].
Jora Honore (firstname.lastname@example.org and 364-1990) [Smart Board support and application training].
Dracy Peters (email@example.com and 603-6297) [Computer and Laptop support, work orders].
Dolph Dickson (firstname.lastname@example.org and 603-6411) [Primary contact for SunGard/Business Plus inquiries and issues, SunGard/Business Plus password reset, or issues].
Leah Fredrick (email@example.com and 603-6396) [Secondary contact for SunGard inquiries and issues, SunGard/Business Plus password reset, or issues, and Caddo’s website].
These services include, but are not limited to, internet access, web filtering, email, smart device technology, wireless, network security, servers, application availability, telecommunications (phone and voicemail), computer usage and access, and network performance.
System Design Manager
Year Round Calendar 2022-2023 (posted 05/31/2022)
Elementary and Secondary Calendar 2022-2023 (revised 4/6/2023)
Course Request Form (Rev. 06 2018)
Request for Email and JCampus (revised 04/2023)
Request for Email and JCampus – Non Caddo Employee (revised 04/2023)
Request to Delete Student Record from Student Master (revised 04/2019)
Site Training Schedule Request Form (revised 08/2022)
Student Progress Center
The Student Process Center is a website designed to help parents and guardians monitor the progress of their child.
Parent Portal – Student Progress Center Instructions (08/18/2022)
NEW Students – ORS Instructions (06/14/2018)
Returning Students – SPC Instructions (06/14/2018)
If you have not yet submitted your school level support person, please provide this information to the Information Technology Department promptly. We will team with this person to make the JCAMPUS system most effective for your school.
For Questions Call: